![]() ![]() Necessary cookies are absolutely essential for the website to function properly. Get in touch with MCVO Talent Resources today so we can discuss how our team and services can help your business move forward!īest outsourcing companies in philippines, bpo outsourcing companies in philippines, bpo outsourcing philippines, business process outsourcing companies in the philippines, business process outsourcing in the philippines, business process outsourcing Philippines, knowledge process outsourcing philippines, MCVO Website Design Team, Offshore Back Office Support to the Philippines, offshore outsourcing Philippines, outsource accounting, Outsource Accounting and Bookkeeping, outsource agency philippines, outsource bookkeeping, outsource philippines, outsource staff philippines, Outsource Video Editing, outsource work to philippines, outsourced Philippines, outsourcing business in the philippines, outsourcing companies in Makati, outsourcing companies in the philippines, outsourcing company in Makati, outsourcing company in the philippines, outsourcing philippines, outsourcing providers philippines, outsourcing services philippines, outsourcing staff philippines, philippines outsourcing, staff outsourcing philippines As one of the providers of high-quality outsourcing services Philippines talents are known for, we make sure that everyone composing our team is well-trained and experienced to handle your needs. Whether you need to hire a customer service representative (call center agent) or telemarketer to support your business goals, MCVO Talent Resources is the name to trust. Find Topnotch Customer Service Representative and Telemarketers at MCVO Talent Resources Meanwhile, CSRs may be trained to do some telemarketing as well, especially when the company has new products and services that customers calling the hotline may find interesting. Furthermore, even if telemarketers are trained to market and ultimately, sell products and services, they should also have good communication skills that are comparable to that of CSRs. The Similarities and Differences Between CSR and Telemarketingīoth CSRs and telemarketers communicate with customers through phone calls. However, telemarketers also handle inbound calls from customers who may have questions and concerns about the products and services that they are marketing. ![]() As one would imagine, telemarketers generally initiate contact, so they mostly do outbound calling. Telemarketers are company personnel who perform telemarketing, which is the process of reaching out to existing and potential customers to generate leads, offer products and services, make a sale, or simply gather information for market research. However, for those who employ the services of outsourcing companies in the Philippines such as MCVO Talent Resources, the contact center is often offshore. This call or contact center may be based in the company’s office itself. In case you’re wondering, customer service representatives are also called call center agents because of the simple fact that they work off of a contact center. Making follow-up calls has been known to help increase customer satisfaction as clients feel better-taken care of. Ultimately, their position’s goal is to achieve customer satisfaction, which is done by offering knowledgeable and accurate assistance in relation to the customer’s concerns.įurthermore, CSRs may also perform outbound calls to check on customers and follow-up on concerns they may have raised previously. They act as the representative of the company and they need to ensure that customers are provided with the services and assistance they need. The primary purpose of customer service representatives is embodied in their job title itself. Call center agents handle incoming calls from customers who may have concerns and inquiries about a product or service offered by the company. It’s not possible to compare customer service representatives with call center agents as they are practically the same. What Do Customer Service Representatives or Call Center Agents Do? This way, you’d know who to hire or which related Philippines outsourcing services to enlist for your business. In this post, your trusted outsourcing company in the Philippines, MCVO Talent Resources, sheds light on the difference between the two jobs. However, their actual job descriptions differ in a number of ways. The tasks and goals of a company’s customer service and telemarketing departments are performed and accomplished by customer service representatives (AKA call center agents) and telemarketers.Īt certain points, the jobs of customer service representatives (CSRs) and telemarketers may intertwine. Customer service and telemarketing are two important aspects of a business that require direct interaction between a company’s personnel and its customers. ![]()
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